Terms & Conditions of Booking & Attendance
The small print... PLEASE read!

1) A place cannot be guaranteed on any course or at any event until the full cost of attendance, i.e. the full ticket price, has been paid. When the amount has been paid in full the purchaser will receive confirmation from The Wild Side of Life that the place or places that have been booked is/are secured.

2) Please ensure that a valid email address is supplied with your booking. Since this email address will also be used to contact you or the participant in the run up to the course or event then please also ensure that the email address you have supplied is maintained. If the email address that you wish us to use for correspondence changes it is YOUR responsibility to inform The Wild Side of Life prior to the event. This will ensure that you are able to receive full joining instructions, essential course information and directions in good time.

3) Please note that any and all information that you supply to The Wild Side of Life, including email addresses, telephone numbers and any personal information is treated as strictly confidential. We will NEVER share customers' information with third parties, unless requested to do so by the individual customer themselves or compelled to do so by a court of law in the United Kingdom and in connection with specific criminal proceedings.

4) Poor conduct or offensive behaviour towards staff, other participants or members of the public whilst attending any course or event run by The Wild Side of Life will not be tolerated. In particular, racist, sexist, prejudiced or offensive behaviour towards others will result in immediate expulsion from the event and permanent barring from attendance at all future Wild Side of Life courses and events. This will be strictly enforced and complaints against individuals will always be taken seriously, including assisting the relevant law enforcement agencies with their enquiries should this become necessary.

5) It is the responsibility of course or event participants to behave responsibly at all times while in attendance and to be mindful of their own safety and the safety of other participants as well as the safety of members of the public who may be present. Behaviour that puts others at risk will not be tolerated and may result in expulsion from the course or event in question. This responsibility extends to 5.1 below.

5.1) You MUST ensure that you have let The Wild Side of Life know about any health issues, including relevant allergies (bee stings, food allergies, etc.,) and medical conditions (in this context whether physical, mental or emotional in nature); which could affect your own safety and therefore by extension place the safety and wellbeing of others present in the group in question.

6) CANCELLATIONS POLICY

6.1) If a course or event is cancelled by The Wild Side of Life for any reason, customers will be offered a choice of full remuneration of the amount that has been paid, or a place on a similar course or event, or a gift certificate for an amount up to the value of the fee paid which can be used to purchase places on similar courses or events in the future, or any combination of the above. In practice cancellation of courses and events happens very infrequently and we always do the utmost to ensure that your event will run smoothly. However, due to unforseen circumstances cancellations do inevitably occur, in particular resulting from freak weather conditions which would affect the health and safety of participants, such as snow or high winds if the event is to take place in woodland.

6.2) If you, as the customer, decide to cancel your place on any course or event, please note that the following terms and conditions (6.3 to 6.5) apply directly to you:

6.3) If we receive notice of your cancellation more than 28 full days (including weekends and public holidays) before the course or event is due to start, you will be eligible for a full refund of any amount you have paid to us minus a 10% administration charge. We will refund the amount to you by direct bank transfer or in exceptional circumstances by PayPal. Please note that The Wild Side of Life does not issue cheques.

6.4) If we receive notice of your cancellation less than 28 full days but more than 7 full days (including weekends and public holidays) before the course or event is due to start, you will be eligible for a 60% refund of any amount paid to us minus a 10% administration charge. We will refund the amount to you by direct bank transfer or in exceptional circumstances by PayPal. Please note that The Wild Side of Life does not issue cheques.

6.5) If we receive notice of your cancellation less than 7 full days (including weekends and public holidays) before the course or event is due to start, you will not be eligible for any refund of the course or event fee. In exceptional circumstances (for example in the case of a serious illness or accident) a refund of all or a part of the amount paid for the course or event may be offered at the sole discretion of The Wild Side of Life. In the context of item 5.5 above: Please note that in the case of group bookings, the sickness or injury of one of the parties due to be in attendance will not be viewed as a valid reason for the non-attendance of other members of the group. If offered at all, remuneration, whether financial or in the form of other products, would only be offered to the person directly affected by the serious illness, injury or other reason considered to be valid by us. Since other members of the group would still be free to make their own arrangements to attend the course or event, The Wild Side of Life will not consider offering them remuneration or compensation for non-attendance.

THANK YOU FOR READING!